SiriusXM Service Interruption
SiriusXM streams are currently not functional as a result of a change SiriusXM has made. All stations will
repeat a message about the device being incompatible. We have contacted SiriusXM to request access to integrate
the service directly into the ReQuest products.
At this time, SiriusXM has rejected
our application for acceptance into the service. Until such
time as they will accept new partners, ReQuest cannot even begin work on development. There is, therefore, no ETA for when the
service will be restored.
ReQuest Serious Play now offers Technical Support only via this online support tool. This will allow the support staff
and engineers to prioritize the cases so that current dealers with in-warranty products may be served first. End-users are welcome
to ask questions here, but should always seek support from their ReQuest installer.
We value all customers, installers, dealers, distributors, and end users of ReQuest products. However,
we are a small company with nearly 30,000 machines installed worldwide. We cannot provide direct
phone support to the end-user customers of ReQuest products. We can assist you online and via email. If
you need to speak with someone or set up a service call, please contact your dealer directly.