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ARQLink Dealer Management
For dealers to access multiple consumer accounts through a master account, contact ReQuest via the support form at request.com/support/supportform.asp with the following information:
- ReQuest Account Number
- Dealer Name
- Primary Contact First & Last Name
- Primary Email Address
ARQLink Dealer Account
| || ||Open your web browser and go to www.arqlink.com. This is the same log-in page for both consumers and dealers.|
| || ||Log in using your Dealer ARQLink Account log-in credentials. Your username will determine if the account is a Dealer or Consumer Account.|
| || ||Once logged in, your log-in can be identified as a Dealer account by the top right. Along the top are all the available links to navigate the Dealer Account.|
| || ||The Accounts link has additional drop downs to shortcut to certain sections including Accounts Summary, Add Existing Account and Create New Account.|
| || ||The Sections link also has additional drop downs to shortcut to certain sections including Default Display, Accounts Summary, Reporting Options, Add Existing Account, Create and Add New Client, and Account.|
| || ||Any existing linked consumer accounts will appear on the left Accounts tree.|
ARQLink Dealer Account - Home Page
| || ||On the main page, any recent announcements will appear under the Announcements from ReQuest.|
| || ||Below the Annoucements section is a list of all units that may require attention and why they may require attention under the Open Issues column.|
| || ||Below the Units that May Need Attention is a list of all units that are running well.|
| || ||At the bottom of the page is a section where you can edit the Main Dealer Account Settings. Fields such as log in account name, contact information, email address and password can be modified in this section.|
ARQLink Dealer Account - Account Page
| || ||On the Account page, the top Accounts Summary section displays all consumer accounts registered to this Dealer Account. Information includes account name, description and number of devices.|
| || ||Below the Accounts Summary is the Reporting Options section. This section is available to specify what circumstances to receive alerts for units with potential problems. You can choose from:|
The last two options include what email address to use and frequency of email reminders if Email repeatedly is chosen for any of the criteria.
- Never Report - Never receive any email notification or dynamic list of units that fail due to this criteria.
- Show but don't email - Show the dynamic list of units that fail due to this criteria, but do not email.
- Email once - Show the dynamic list of units that fail due to this criteria and receive one email notice.
- Email repeatedly - Show the dynamic list of units that fail due to this criteria and also receive emails as a reminder until resolved.
| || ||Below the Reporting Options section is the ability to Add Existing Accounts. All that is needed to add an existing consumer account is the Account Name used during log-in, Password and a free form Descriptions to aid in keeping track of the accounts.|
| || ||The last section is a quick tool to create a Create and Add New Client Account for any new user. Fill in the standard registration information to create and add the account to your Dealer Account in one step.|